How can we help?

Enter your delivery address at checkout to see the shipping options available for your destination.

Available shipping services and charges are displayed at checkout before you complete your purchase.

Use the order status link in your confirmation email, or sign in to your account to view your orders. Shipment updates depend on the tracking information available from the carrier.

Check the email address used at checkout, including your spam folder. If you cannot find your confirmation, email orders@gen-store.com with your name and the email address used for your purchase.

Contact orders@gen-store.com as soon as possible with your order number and the change you need. We will check what is possible. Changes cannot be guaranteed once your order has been dispatched.

Email orders@gen-store.com with your order number and the items concerned. Our Returns & Refunds page explains the return period, shipping costs and refund process.

Contact orders@gen-store.com with your order number and any return tracking details so we can check the status for you.

Contact us with your order number and a description of the issue. Photos of the item and parcel can help us investigate and arrange an appropriate solution.

Email info@gen-store.com with the product link, the size you are considering and any measurements you would like us to check.

Restocks depend on the item and availability. Send the product name or link to info@gen-store.com and we will check for you.

Open your customer account and follow the sign-in instructions. Use the email address you entered when placing your order.

Check that you are using the correct email address and look in your spam folder for sign-in messages. If you still need help, email orders@gen-store.com .