SHIPPING & DELIVERY

TRACKING YOUR ORDER

How can I track my order?

If you have received a tracking link with your shipping confirmation, you can use it to follow your parcel directly on the carrier’s website

My tracking information hasn’t updated. What should I do?

Tracking information may take some time to appear after a shipment is registered. If your tracking remains unchanged or you need help locating your parcel, email orders@gen-store.com with your order number.

DESTINATIONS & SHIPPING OPTIONS

Where does GEN ship?

We ship from Leeuwarden, the Netherlands. Enter your delivery address at checkout to see whether shipping is available to your destination.

Which shipping options are available?

Available shipping services and their costs are shown at checkout. Options may vary depending on your delivery address and the items in your order.

SHIPPING COSTS

How much does shipping cost?

Shipping costs are calculated at checkout based on your destination and the available delivery service. You can review the shipping charge and your order total before completing payment.

Is free shipping available?

Any free shipping offer that applies to your order will be displayed at checkout.

DELIVERY INFORMATION

How long will delivery take?

Delivery times depend on your destination and the selected shipping service. Please allow for order preparation as well as transit time. Carrier delays, public holidays and busy periods may affect arrival dates.

Can I change my delivery address?

If you notice an error in your delivery address, email orders@gen-store.com as soon as possible with your order number and the correct details. We’ll check whether a change is still possible. Address changes cannot be guaranteed once an order has been dispatched.

My parcel is marked as delivered, but I haven’t received it.

Please check the carrier’s delivery information and whether your parcel was left with a neighbour or at a collection point. If you still cannot locate it, contact us with your order number so we can help investigate.

What if my order arrives damaged or an item is missing?

Please contact orders@gen-store.com with your order number, a description of the issue and, where relevant, photographs of the parcel and affected items. Keep the packaging while we look into the issue.

NEED HELP?

For questions about shipping or an existing order, email orders@gen-store.com. Please include your order number so we can help you more quick.

GEN R&C
Over de Kelders 28
8911 JG Leeuwarden
The Netherlands