TERMS AND CONDITIONS
TERMS & CONDITIONS OF USE
Last updated: 27 October 2026
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ABOUT GEN
These terms govern your use of gen-store.com, the website of GEN R&C, an independent retail store based in Leeuwarden, the Netherlands.
Business information:
GEN R&C
Over de Kelders 28
8911 JG Leeuwarden
The Netherlands
KVK number: 42098627
VAT identification number (BTW-ID): NL005491720B70
General enquiries: info@gen-store.com
Order enquiries: orders@gen-store.com
Please read these terms before using our website.
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USING OUR WEBSITE
You may browse our website and use its services for lawful purposes.
You must not attempt to access restricted systems, interfere with the operation or security of the website, introduce malicious software, or use another person’s information without permission.
Information you provide when contacting us, accessing your account or placing an order must be accurate and up to date.
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PRODUCTS & WEBSITE INFORMATION
We aim to keep product descriptions, prices and availability accurate. If you notice an error, please contact us so we can investigate.
Product colours may appear differently depending on your screen and settings. This does not affect your right to receive goods that match their description.
Product availability may change. If an issue affects an order you have placed, we will contact you and explain the available options. Nothing in these terms allows us to disregard your statutory rights.
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ORDERS, SHIPPING & RETURNS
Information about delivery is provided on our Shipping & Delivery page and during checkout.
Our Returns & Refunds page explains cancellation rights, return procedures and refunds. Please read the relevant information before purchasing.
These website-use terms do not replace the terms applicable to your purchase. Your mandatory consumer rights remain unaffected.
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CUSTOMER ACCOUNTS
Keep your account access details and sign-in codes secure. Do not share them with anyone you do not authorise to access your account.
If you believe someone has accessed your account without permission, contact orders@gen-store.com promptly.
We may restrict access where reasonably necessary to address fraud, unlawful activity or a security threat. Such action does not remove any rights relating to an existing purchase.
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INTELLECTUAL PROPERTY
Content on this website, including original photography, graphics, text, layouts and the GEN identity, belongs to GEN R&C or the respective rights holders.
You may view the website for personal use. Reproduction, redistribution or commercial use requires permission unless permitted by applicable law.
Third-party brand names, logos and product imagery remain the property of their respective owners. Their appearance on this website does not by itself imply ownership by GEN or a particular commercial affiliation.
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EXTERNAL LINKS
Our website may link to third-party websites or services. Those websites operate under their own terms and privacy policies.
Please review their policies before providing information or making a purchase through them.
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PRIVACY & COOKIES
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains the use of cookies and similar technologies.
Any consent required for optional cookies or marketing is requested separately. These terms do not replace that consent.
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WEBSITE AVAILABILITY & RESPONSIBILITY
We aim to keep the website accessible and secure, but maintenance and technical issues may occasionally interrupt access.
Our responsibility for any loss or damage is determined by applicable law. Nothing in these terms excludes or limits liability where doing so would be unlawful, or restricts your statutory consumer rights.
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CHANGES TO THESE TERMS
We may update these terms to reflect changes to the website or legal requirements. The current version and its update date will appear on this page.
Changes do not retrospectively alter the terms of an existing purchase without a lawful basis.
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APPLICABLE LAW & COMPLAINTS
These terms are governed by Dutch law. If you are a consumer living in another country, this choice does not deprive you of mandatory protections that apply under the law of your country of residence.
If you have a complaint, contact info@gen-store.com, or orders@gen-store.com for a purchase-related matter. Please describe the issue and include your order number where relevant.
These terms do not restrict your right to bring a claim before a court available to you under applicable consumer law.
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CONTACT DETAILS
GEN R&C
Over de Kelders 28
8911 JG Leeuwarden
The Netherlands
KVK number: 42098627
VAT identification number (BTW-ID): NL005491720B70
Website: https://gen-store.com
Email: info@gen-store.com
Orders: orders@gen-store.com